Are your products safe to use?
Yes. All our products are carefully selected and meet quality standards.
We recommend reading the ingredient list and performing a patch test before use.
Are your products suitable for all skin types?
Most of our products are suitable for different skin types. However, every skin is unique.
If you have sensitive skin or allergies, please consult a professional before use.
Are your products cruelty-free?
Many of our products are cruelty-free. Specific details are listed in each product description.
How long does shipping take?
Orders are processed within 1–3 business days.
Estimated delivery time is 7–15 business days, depending on your location.
How can I track my order?
Once your order is shipped, you’ll receive an email with a tracking number.
Tracking updates may take 24–72 hours to appear.
Can I cancel or modify my order?
Yes, but only if the order has not yet been shipped.
Please contact us as soon as possible at anass.sabir232@gmail.com.
Do you accept returns or refunds?
Yes. Returns are accepted within 14 days of delivery for unused and unopened items.
For hygiene reasons, opened cosmetic products cannot be returned.
What if my item arrives damaged or incorrect?
If your order arrives damaged or incorrect, contact us within 48 hours of delivery and include clear photos.
We will arrange a replacement or refund.
Are your products authentic?
Yes. All products sold on our store are 100% authentic and quality-checked.
Will I have to pay customs or import duties?
International orders may be subject to customs duties or taxes, which are the responsibility of the customer.
How can I contact you?
You can reach us via email at anass.sabir232@gmail.com.
Our team responds within 24–48 business hours.